Returns Policy

Return of Goods

Products purchased via the Elegance Heights Website can be returned to us for a full refund or exchange within 14 days of the date of dispatch.

 If you are not entirely satisfied with your purchase, we're here to help. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

You will need to provide proof of purchase - receipt, confirmation email or order number - and we will process the refund due to you as soon as possible and, in any case, within 28 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full , including the surcharge paid as the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

Once we receive your returned Product, we will examine it and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 28 days of the day we confirmed to you via email that you were entitled to a refund for the Product.

Product(s) returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

If you require further information on how to return your item to us, contact us.